REFUND & RETURNS POLICY

Conqueror Lifestyles

Effective Date: September 28, 2025

Returns Address: [Insert your Florida returns address]

1) Overview

We want you to be satisfied with your purchase. This Policy explains how returns, exchanges, and refunds work for Conqueror Lifestyles. It applies to purchases made on our website unless a product page states otherwise.

> Florida notice (posted policy): Florida law requires retailers that do not offer cash/credit refunds or exchanges to post a sign at the point of sale. If such a sign is not posted, the law presumes a refund/exchange policy exists and must be provided in writing upon request, and the retailer must grant a refund within 7 days for unused goods in original packaging upon proof of purchase. We post and present our policy in writing (this page and at checkout) to comply with Florida law. :contentReference[oaicite:0]{index=0}

2) Return Window

- Physical products: You may request a return or exchange within 14 days of delivery. Items must be unused, unwashed, and in original packaging (tags/accessories included).

- **Digital products:** All sales are final. If you have a technical issue (e.g., download/access), contact us within 7 days and we’ll re-deliver or replace the file.

3) Non-Returnable Items

- Perishable goods, custom-made or custom-altered items, items that cannot be legally resold, gift cards, intimate apparel, and final-sale items are not returnable unless defective or required by law. :contentReference[oaicite:1]{index=1}

4) Start a Return

Email [email protected] with:

- Order number

- Item(s) you wish to return/exchange

- Reason for return (photos if damaged/incorrect)

We’ll reply with approval status and RMA instructions. Unauthorized returns may be refused.

5) Condition & Inspection

Returned items are inspected on receipt. We may deny or adjust refunds for items not in original condition, damaged, or missing parts not due to our error.

6) Refund Method & Timing

Approved refunds are issued to your original payment method (or store credit if you request it) within 5–10 business days after we receive and inspect the item. Your bank or card issuer may take additional time to post the credit.

7) Return Shipping Costs

Unless the return is due to our error or a defective item, you are responsible for return shipping. For defective/incorrect items, we provide a prepaid label or reimburse reasonable shipping costs.

8) Exchanges

For fastest service, request a return and place a new order for the replacement item. Exchanges depend on inventory availability.

9) Damaged/Incorrect Items

Report damaged, defective, or incorrect items within 7 days of delivery with photos of the packaging and the product. We’ll replace, repair, or refund as appropriate.

10) International Orders

Customs duties/taxes are non-refundable. You’re responsible for compliance with your country’s import rules.

11) Florida-Specific Disclosures

- Posted policy compliance: This Policy is posted on our site and referenced during checkout to meet F.S. §501.142. If for any reason our posted notice is not visible at the point of sale, Florida law provides that, upon request and proof of purchase, a consumer is entitled to a refund within 7 days for unused goods in their original packaging. :contentReference[oaicite:2]{index=2}

- Exclusions: The statute does not apply to food, perishable goods, custom-made or custom-altered items, or items that cannot be resold due to law/regulation. :contentReference[oaicite:3]{index=3}

12) Contact

Questions about returns or refunds?

Email: [email protected]