Frequently Asked Questions (FAQ)
Brand: Conqueror Lifestyles
Support: [email protected]
Policies: [Terms](/terms) • [Privacy](/privacy) • [Refunds & Returns](/refunds)
Ordering & Accounts
Q: How do I place an order?
A: Add your items to cart, proceed to checkout, enter shipping/payment, and confirm. You’ll get an order confirmation by email.
Q: Can I change or cancel my order after placing it?
A: We can help if the order hasn’t shipped. Email us ASAP with your order #. Once shipped, please start a return/exchange.
Q: I entered the wrong address—what now?
A: Email us immediately with the correct address and order #. If it’s already shipped, we’ll try a carrier intercept (not guaranteed).
Q: Do you charge sales tax?
A: Where required by law. For Florida deliveries, we collect FL sales tax (and county surtax, if applicable).
Q: Do I need an account to check out?
A: No, but creating an account helps you track orders and manage returns faster.
Q: Do you sell gift cards?
A: If available, they’ll appear as a product. Gift cards are final sale.
Shipping & Delivery
Q: How long is processing time?
A: Typically 1–3 business days before shipment. Preorders may list their own timelines.
Q: What are the shipping options?
A: Options and rates are shown at checkout based on your address and cart.
Q: Do you ship internationally?
A: Yes, to select countries. Duties/taxes are paid by the recipient and aren’t refundable.
Q: Where’s my tracking number?
A: We email tracking when your order ships. If you can’t find it, check spam or email us.
Q: My package shows delivered but I can’t find it.
A: Check with household members and neighbors, then contact the carrier. If still missing, email us within 7 days of the “delivered” scan.
Q: Do you do preorders/backorders?
A: Sometimes. The product page will show estimated ship dates.
Products, Fit & Care
Q: Do you have a size guide?
A: Yes—see the size chart on each product page or email us for fit help.
Q: How do I care for my apparel?
A: Machine wash cold, inside out; tumble dry low; do not iron the print.
Q: Will colors look exactly like the photos?
A: We aim for accuracy, but screens and lighting can cause slight variations.
Q: Do you take custom or bulk orders?
A: Often, yes. Email us with quantities, sizes, and your deadline.
Returns, Exchanges & Refunds (Florida)
Q: What’s your return window?
A: For physical items: 14 days from delivery if unused, unwashed, in original packaging. Digital items: final sale (we’ll re-deliver or replace files if there’s a technical issue).
Q: How do I start a return or exchange?
A: Email [email protected] with your order #, item(s), and reason (photos if damaged/incorrect). We’ll reply with approval and RMA instructions.
Q: Who pays return shipping?
A: If the return isn’t due to our error/defect, the customer pays return shipping. For defective/incorrect items, we provide a prepaid label or reimburse reasonable costs.
Q: When will I get my refund?
A: 5–10 business days after we receive and inspect the return (your bank may take longer to post).
Q: What items are non-returnable?
A: Digital products, custom-made items, gift cards, intimate apparel, final-sale items, perishable goods, and items that can’t legally be resold—unless defective.
Q: Florida “posted policy” notice?
A: Our Refunds & Returns Policy is posted on our site and referenced at checkout to comply with F.S. §501.142.
Damaged or Incorrect Items
Q: My item arrived damaged or incorrect—what do I do?
A: Email us within 7 days of delivery with photos of the item and packaging. We’ll repair, replace, or refund as appropriate.
Digital Products
Q: I can’t access my digital download.
A: Email us within 7 days with your order # and we’ll re-deliver/replace the file.
Q: Can I share or resell digital products?
A: No. Digital items are licensed for personal use only unless we give written permission.
Payments, Promos & Security
Q: Which payment methods do you accept?
A: Major cards and other options displayed at checkout.
Q: My discount code isn’t working.
A: Check spelling, dates, and product exclusions. If it still fails, email us before checking out.
Q: Is checkout secure?
A: Yes. Payments are processed by trusted providers using encryption and industry-standard safeguards.
Privacy & Communications
Q: How do you use my information?
A: See our [Privacy Policy](/privacy) for details on data collection, use, and your rights.
Q: How do I unsubscribe from emails or texts?
A: Emails: click “unsubscribe.” SMS/MMS: reply STOP to opt out (HELP for help). Message/data rates may apply.
Brand & Legal
Q: Are “DANCING—IT’S ALL IN THE ATTITUDE™” products official?
A: Yes—this is our brand slogan used on labels, hangtags, and packaging.
Q: Do you offer wholesale or partnerships?
A: Email us your proposal (quantities, timeline, links) and we’ll get back to you.
Still need help?
Email [email protected] (Mon–Fri, 9am–5pm CT). Typical reply: 24–48 business hours.